Emergency Information for Tenants

If your property is managed by Vickery, during normal office hours, Monday to Friday please call 01252 519101. For EMERGENCIES ONLY, outside of normal office hours, please call our out-of-hours emergency contractors,

Plumbing and Heating
GS Plumbing and Heating – 07717 858705
BL Plumbing – 07748 616539

White Knight – 07846 868411

Lock and keys
Rocks Locks – 07900 335525

If they attend and they do not deem the situation to be an emergency you will be responsible for their call out charge.

If any of the above contractors are not available you can arrange for the works to be carried out using another contractor, but please be advised that any invoice will be assessed and if we do not consider it to be an urgent or essential repair the invoice will be passed back to you to settle directly.

If your property is managed by the landlord, please follow the advice your landlord has provided or contact them directly.

If you have an emergency regarding central heating or hot water and your Landlord has a British Gas Homecare Policy (which may include home electrics) you must contact British Gas to arrange any repairs. The number is 0800 107 7798. When you call British Gas they will require from you the Landlords name and the property postcode. If you are unsure whether there is a policy in place please call British Gas to check.

For all non-emergency issues, please email chrismason@lettings.vickery.co.uk or call the office and leave a message 01252 519101.

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