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Privacy Policy

Vickery & Company Limited (Registered Office 75-79 Park Street, Camberley, Surrey, GU15 3PE) is committed to protecting your privacy and this Privacy Policy sets out how we handle data which identifies you.

1. Scope & Consent
1.1 This Policy applies to Vickery & Company Limited where this Privacy Policy is referenced, regardless of how you access or use them, including through mobile devices.
1.2 By Using our services or requesting information from us you are accepting the terms of this Privacy Policy and you are consenting to our collection, use, disclosure, retention and protection of your personal information as described in this Privacy Policy.
1.3 Personal Information
‘Personal information’ is information that can be associated with a specific person and could be used to identify that specific person.

2. Collection of Personal Information
2.1 Vickery & Company only collect contact details from individuals who have requested information or services from us, we do not collect information from users of our website without the user’s permission.
2.2 We collect, process and retain personal information from you when you provide us with information on a web form, agree for your details to be passed to us by any other third party, or when you otherwise contact or correspond with us through our branch network regarding our services or career opportunities. To determine whether we have a legitimate interest in processing your data, we balance the needs and benefits to us and the risks and benefits for you of processing your data. This balancing is performed as objectively as possible. You are able to object to our processing and we shall consider the extent to which this affects whether we have a legitimate interest.
2.3 When you contact us we may store information such as your name, postal address, email address, telephone number and the type of request to enable us to respond to your request. We will use such information for the purpose for which it has been provided and in the course of conducting our business.
2.4 Personal information we collect includes the following:
2.4.1 Identifying information such as your name, addresses, telephone/mobile numbers or e-mail addresses when you register with us or are referred to us.
2.4.2 Financial information in connection with your property transaction/s.
2.4.3 Additional information we are required or authorised by applicable national laws to collect and process in order to authenticate or identify you or to verify the information we have collected.
2.4.4 If you give us personal information about someone else you must only do so with their explicit consent. You must inform them how we collect, disclose and retain their personal information according to our Privacy Policy.

3. Use and Retention
3.1 We will only use personal information with your consent or where it is necessary to:
3.1.1 Perform the services you have asked us to provide;
3.1.2 Comply with a legal duty or legal requirements including the collection and retention of information concerning the services that we provide;
3.1.3 Set up a computer and hardcopy file which will include carrying out anti-money laundering checks;
3.1.4 Answer queries you make;
3.1.5 Comply with any enforcement or legal purposes including any breach by you of your agreement with us or this Privacy Policy.
3.2 We may disclose your personal information to approved third party service providers who assist us in providing the services you request, including public authorities and providers of information services, software providers, financial services and contractors (property maintenance contractors, EPC assessors & Inventory clerks). We have taken steps to ensure that all such companies have a Privacy Policy in place.
3.3 We will only use your personal data for the purposes for which it is collected and will not use or share your personal information for any other purpose without first obtaining your consent, unless required by law.
3.4 You can withdraw your consent, at any time, to our processing of your personal data for any purpose at any time, by contacting us by email or at the postal address set out below.
3.5 Where we store your personal information
3.5.1 Personal information stored electronically
The data we collect from you will be transferred, stored and processed via a range of software packages. Information is stored relating to all sales and lettings transactions, as well as conveyancing and financial service referrals. This data is stored and transmitted using the Microsoft office suite of software, combined with datacentres running sharepoint servers. Every file in SharePoint and OneDrive is encrypted in transit (TLS 1.0, 1.1, and 1.2) between the user’s browser, PC, Mac, or mobile device and Microsoft datacentres. All connections are established using 2048-bit keys. Once the file reaches the Microsoft datacentre, the files are encrypted through two components: BitLocker disk-level encryption and per-file encryption. BitLocker encrypts all data on a disk. Per-file encryption goes even further by including a unique encryption key for each file. Furthermore, every update to every file is encrypted using its own encryption key. Before they’re stored, the keys to the encrypted files are themselves encrypted and stored in a physically separate location. The servers are IS27001 and ISO 27018 compliant. The data is stored and kept for as long as is necessary. If you wish to withdraw your consent for your data to be held it will be deleted without undue delay. We continually review the personal data we hold and delete what is no longer required. More information can be found at: https://products.office.com/en-us/business/office-365-trust-center-welcome
3.5.2 Whether provided directly, electronically, or via one of our marketing channels the data we collect from you will be transferred, stored and processed on our customer relationship management software (RPS) which is provided by Reapit Limited, registered office 67 – 74 Saffron Hill, London, United Kingdom, EC1N 8QX, Company number 03483017. This data is stored and used for the purpose that it was provided. More information can be found at: https://www.reapit.com/wp-content/uploads/Reapit-Terms-and-Conditions-29-04-20.pdf
3.5.3 Vickery partner with the online review service Trustpilot. With prior consent we use your personal information to invite customer reviews via Trustpilot’s system. This consists of a reference number relating to the transaction, name, and email address. To review our service an account must be created with Trustpilot, where you can set preferences relating to the personal data which is shared. A copy of Trustpilot’s privacy policy can be found at: https://uk.legal.trustpilot.com/end-user-privacy-terms
3.5.4 During your transaction/s your data will be stored in our locked offices. Following completion or in the event of a transaction becoming abortive your data will be archived in our on-site storage facilities.
Files are retained for the periods detailed in our Terms of Business.

4.0 How you can access your personal information
It is your responsibility to ensure that the personal information you provide us is accurate, complete and up-to-date. You may request access or request that we update or correct any personal information we hold about you by requesting this in writing to The Data Controller, Vickery & Company 75-79 Park Street, Camberley, Surrey, GU15 3PE.

We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights which are as follows:
4.1.1 the right to erasure of personal information – although this will not apply where it is necessary for us to continue to use the data for a lawful reason;
4.1.2 the right to have inaccurate data rectified;
4.1.3 the right to object to your data being used for marketing or profiling;
4.1.4 where technically feasible, you have the right to see any personal data you have provided to us which we process automatically on the basis of your consent to a performance of our terms of business. This information will be provided in a common electronic format;
4.1.5 the right to make a Subject Access Request (SAR) at any time to find out about the personal data which Vickery & Company holds about you (and obtain a copy of it). Vickery & Company will usually respond to a SAR’s within one month of receipt – however this may be extended in the case of complex and/or numerous requests, in such cases you shall be informed for the need for the extension.

If you would like further information on your rights or you wish to exercise them please write to us at sandrabernstein@vickery.co.ukor Vickery, 75-79 Park Street, Camberley, Surrey GU15 3PE.

Please bear in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so. If you are unhappy with our response or you believe your data protection or privacy rights have been infringed you should contact the UK Information Commissioners Office at www.ico.org.uk.

How to contact us or make a complaint
If you have any questions about this Privacy Policy or wish to make a complaint about the way we have collected, disclosed or used your personal information, please contact:
Steve Connolly – Vickery & Company
Data Privacy Officer
steveconnolly@vickery.co.uk
Or write to:
Vickery & Company, 75-79 Park Street, Camberley, Surrey GU15 3PE

We will acknowledge and investigate any complaint as soon as practicable and will take steps to remedy should any failure to comply with our privacy obligations become evident.
We are not responsible for any privacy policies or privacy practices of organisations to which we provide a link on our website – you should check these policies and practices directly with those organisations.

Updating Our Privacy Policy
This Privacy Policy will be reviewed on a regular basis and may be updated from time to time – please visit our website www.vickery.co.uk for the latest version.

Residential Lettings – Privacy Policy

Vickery & Company Limited (Registered Office 75-79 Park Street, Camberley, Surrey, GU15 3PE) is committed to protecting your privacy and this Privacy Policy sets out how we handle data which identifies you.

1. Scope & Consent
1.1 This Policy applies to Vickery & Company Limited where this Privacy Policy is referenced, regardless of how you access or use them, including through mobile devices.
1.2 By Using our services or requesting information from us you are accepting the terms of this Privacy Policy and you are consenting to our collection, use, disclosure, retention and protection of your personal information as described in this Privacy Policy.
1.3 Personal Information
‘Personal information’ is information that can be associated with a specific person and could be used to identify that specific person.

2. Collection of Personal Information
2.1 Vickery & Company only collect contact details from individuals who have requested information or services from us, we do not collect information from users of our website without the user’s permission.
2.2 We collect, process and retain personal information from you when you provide us with information on a web form, agree for your details to be passed to us by any other third party, or when you otherwise contact or correspond with us through our branch network regarding our services or career opportunities. To determine whether we have a legitimate interest in processing your data, we balance the needs and benefits to us and the risks and benefits for you of processing your data. This balancing is performed as objectively as possible. You are able to object to our processing and we shall consider the extent to which this affects whether we have a legitimate interest.
2.3 When you contact us we may store information such as your name, postal address, email address, telephone number and the type of request to enable us to respond to your request. We will use such information for the purpose for which it has been provided and in the course of conducting our business.
2.4 Personal information we collect includes the following:
2.4.1 Identifying information such as your name, addresses, telephone/mobile numbers or e-mail addresses when you register with us or are referred to us.
2.4.2 Financial information in connection with your property transaction/s.
2.4.3 Additional information we are required or authorised by applicable national laws to collect and process in order to authenticate or identify you or to verify the information we have collected.
2.4.4 If you give us personal information about someone else you must only do so with their explicit consent. You must inform them how we collect, disclose and retain their personal information according to our Privacy Policy.

3. Use and Retention
3.1 We will only use personal information with your consent or where it is necessary to:
3.1.1 Perform the services you have asked us to provide;
3.1.2 Comply with a legal duty or legal requirements including the collection and retention of information concerning the services that we provide;
3.1.3 Set up a computer and hardcopy file which will include carrying out anti-money laundering checks;
3.1.4 Answer queries you make;
3.1.5 Comply with any enforcement or legal purposes including any breach by you of your agreement with us or this Privacy Policy.
3.2 We may disclose your personal information to approved third party service providers who assist us in providing the services you request, including public authorities and providers of information services, software providers, financial services and contractors (property maintenance contractors, EPC assessors & Inventory clerks). We have taken steps to ensure that all such companies have a Privacy Policy in place.
3.3 We will only use your personal data for the purposes for which it is collected and will not use or share your personal information for any other purpose without first obtaining your consent, unless required by law.
3.4 You can withdraw your consent, at any time, to our processing of your personal data for any purpose at any time, by contacting us by email or at the postal address set out below.
3.5 Where we store your personal information
3.5.1 Personal information stored electronically
The data we collect from you will be transferred, stored and processed via a range of software packages. Information is stored relating to all sales and lettings transactions, as well as conveyancing and financial service referrals. This data is stored and transmitted using the Microsoft office suite of software, combined with datacentres running sharepoint servers. Every file in SharePoint and OneDrive is encrypted in transit (TLS 1.0, 1.1, and 1.2) between the user’s browser, PC, Mac, or mobile device and Microsoft datacentres. All connections are established using 2048-bit keys. Once the file reaches the Microsoft datacentre, the files are encrypted through two components: BitLocker disk-level encryption and per-file encryption. BitLocker encrypts all data on a disk. Per-file encryption goes even further by including a unique encryption key for each file. Furthermore, every update to every file is encrypted using its own encryption key. Before they’re stored, the keys to the encrypted files are themselves encrypted and stored in a physically separate location. The servers are IS27001 and ISO 27018 compliant. The data is stored and kept for as long as is necessary. If you wish to withdraw your consent for your data to be held it will be deleted without undue delay. We continually review the personal data we hold and delete what is no longer required. More information can be found at: https://products.office.com/en-us/business/office-365-trust-center-welcome
3.5.2 Whether provided directly, electronically, or via one of our marketing channels the data we collect from you will be transferred, stored and processed on our customer relationship management software (RPS) which is provided by Reapit Limited, registered office 67 – 74 Saffron Hill, London, United Kingdom, EC1N 8QX, Company number 03483017. This data is stored and used for the purpose that it was provided. More information can be found at: https://www.reapit.com/wp-content/uploads/Reapit-Terms-and-Conditions-29-04-20.pdf
3.5.3 Historic data is stored within our legacy customer relationship management software which is provided by VECO Eurolink. This data is stored and used for the purpose that it was provided.
3.5.4 Vickery partner with the online review service Trustpilot. With prior consent we use your personal information to invite customer reviews via Trustpilot’s system. This consists of a reference number relating to the transaction, name, and email address. To review our service an account must be created with Trustpilot, where you can set preferences relating to the personal data which is shared. A copy of Trustpilot’s privacy policy can be found at: https://uk.legal.trustpilot.com/end-user-privacy-terms
3.5.5 During your transaction/s your data will be stored in our locked offices. Following completion or in the event of a transaction becoming abortive your data will be archived in our on-site storage facilities.
Files are retained for the periods detailed in our Terms of Business.

4.0 How you can access your personal information
It is your responsibility to ensure that the personal information you provide us is accurate, complete and up-to-date. You may request access or request that we update or correct any personal information we hold about you by requesting this in writing to The Data Controller, Vickery & Company 75-79 Park Street, Camberley, Surrey, GU15 3PE.

We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights which are as follows:
4.1.1 the right to erasure of personal information – although this will not apply where it is necessary for us to continue to use the data for a lawful reason;
4.1.2 the right to have inaccurate data rectified;
4.1.3 the right to object to your data being used for marketing or profiling;
4.1.4 where technically feasible, you have the right to see any personal data you have provided to us which we process automatically on the basis of your consent to a performance of our terms of business. This information will be provided in a common electronic format;
4.1.5 the right to make a Subject Access Request (SAR) at any time to find out about the personal data which Vickery & Company holds about you (and obtain a copy of it). Vickery & Company will usually respond to a SAR’s within one month of receipt – however this may be extended in the case of complex and/or numerous requests, in such cases you shall be informed for the need for the extension.

If you would like further information on your rights or you wish to exercise them please write to us at sandrabernstein@vickery.co.ukor Vickery, 75-79 Park Street, Camberley, Surrey GU15 3PE.

Please bear in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so. If you are unhappy with our response or you believe your data protection or privacy rights have been infringed you should contact the UK Information Commissioners Office at www.ico.org.uk.

How to contact us or make a complaint
If you have any questions about this Privacy Policy or wish to make a complaint about the way we have collected, disclosed or used your personal information, please contact:
Steve Connolly – Vickery & Company
Data Privacy Officer
steveconnolly@vickery.co.uk
Or write to:
Vickery & Company, 75-79 Park Street, Camberley, Surrey GU15 3PE

We will acknowledge and investigate any complaint as soon as practicable and will take steps to remedy should any failure to comply with our privacy obligations become evident.
We are not responsible for any privacy policies or privacy practices of organisations to which we provide a link on our website – you should check these policies and practices directly with those organisations.

Updating Our Privacy Policy
This Privacy Policy will be reviewed on a regular basis and may be updated from time to time – please visit our website www.vickery.co.uk for the latest version.

 

What Our Customers Say

If you’re looking for an estate agency you can trust, then I’d highly recommend Vickery. Toby’s relentless enthusiasm, professionalism and friendliness has been a pleasure to deal with. He has kept us updated every week and has gone the extra mile on several occasions to assist the sale. I have bought and sold many properties in my time, and dealt with many agents, but Toby has been the best I have ever come across and has restored my faith in this business.
Amanda Wolfram
What can I say, the whole Vickery team, especially Matt Bozier made the sale and subsequent purchase a great experience. Nothing was too much, communication was spot on and we were made to feel like we were the only customer they were dealing with. I would highly recommend Vickery Estate Agents if you were ever considering selling or buying a property.
Pam Brar
As a first-time buyer I had a fantastic experience purchasing my property through Vickery Estate Agents, and I cannot recommend them highly enough. From start to finish, Matthew Bozier was absolutely brilliant—always supportive, incredibly attentive, and genuinely invested in making the process as smooth as possible. He was proactive in keeping me updated, always available to answer any questions, and went above and beyond to ensure everything stayed on track. His professionalism and dedication made what could have been a stressful journey feel seamless. Thank you, Matt, and the team at Vickery for such an excellent service.
Sarah Boakye
I couldn’t be more impressed with their service. They were professional throughout, keeping me updated on all matters and guiding me through the complexities of buying a property in the UK. Their expertise made the entire process much smoother and less stressful. A big shout out to Sarah Morris!
Julie Vaccalluzzo
I'm so glad I chose Vickery Fleet to work with me on my house sale. A highly professional team who provided an exceptional service. I found the 'All-In-One Sales & Conveyancing' option to be the most beneficial and stress-free. Jordan, my primary contact, was always calm, reassuring and helpful. Sarah and Sophie supported the regular communication ensuring I was kept up to date with developments. Cole was a welcoming and genuine first contact with the team. I would 100% recommend Vickery Fleet.
Alison Wilkerson
We have used Vickery many times over the years, and this was the second property I bought - and sold - via Vickery for rental purposes. In both cases we also used Vickery Letting Agents, and I am pleased to say that the service provided by them was absolutely perfect. Sometimes we are abroad, and we wanted to be able to rely on an agency to handle everything from essential property maintenance to dealing with every aspect of finding and managing tenants, and we never had a single problem ever. The team at the Farnborough office always dealt with everything incredibly quickly and efficiently, and I always felt that they found the best and most cost-effective tradespeople to deal with any work needed. I would not hesitate to use Vickery again as a rental agent.
D Elliott
Edward and his team were super professional and efficient. His weekly updates were reassuring and we felt that we were in a very safe pair of hands. We were particularly impressed by the respectful way in which we were treated and that the team wore suits!! So refreshing to see traditional standards represented. Highly recommend this team if you are thinking of selling up.
Mrs S Blyth
I am incredibly grateful to Matthew Bozier, who has shown amazing tenacity in finally bringing the sale to an eventual conclusion. He has dealt with what ended up as a very long-drawn out process with terrific good humour, and has kept me informed every step of the way. He and his team are always swift to reply to any call, email or query, and Matthew has demonstrated great experience and knowledge, making me feel totally confident that we would eventually get to exchange. I am really grateful to him - nothing has been too much bother. Everyone else in the office is always cheerful and helpful, and phone messages are always passed on instantly. We have also used Specialist Property Lawyers several times before and once again they have proved to be the very best. Vidya responds to any email within minutes, and has been charming, knowledgeable and helpful, and it has been great knowing that I could totally depend on “our” team. I think it is fantastic having them on the same site as Vickery Estate Agents, as communication between the 2 offices seems to be instant.
Deborah Elliott
Fantastic Experience with Vickery! A massive thank you to the team, Jordan, Col and Sophie for your extended support and outstanding service. Jordan Richards was the main point of contact for my property purchase, and I cannot recommend him highly enough! From start to finish, Jordan was incredibly professional, competent, and helpful. He effectively liaised with solicitors on both sides and kept me updated at every stage of the process. His attention to detail and proactive communication made everything smooth and efficient. I truly couldn't wish for a better experience. Thank you, Jordan!
Miss K Kozina
As a first-time buyer I couldn’t have asked for any more support from Toby and the team. I was kept well informed of developments in the process and had frequent calls weekly/bi-weekly with updates. I felt comfortable to ask any questions I had and was always responded to in a timely manner either via email or telephone. Everything felt very smooth, and I had no problems at all. I would highly recommend Vickery as a company especially their West End branch.
Anon
We have just sold our flat through Vickery Camberley. We chose the ‘all in one’ package, using their recommended in-house solicitors also. The whole process was stress free. George and Edward kept us fully informed with weekly phone updates, and Allison took care of the legal side exceptionally well. I would highly recommend their services.
L Sherif
We highly recommend Vickery who did an excellent job selling our house. How good to be called regularly with updates rather than having to chase all the time. The whole team are very helpful, we dealt mainly with Edward and Matthew who are excellent communicators and were fully committed to finalising the sale. If you want an agent that stands out, delivers on what they promise and are a pleasure to deal with then look no further than Edward and Matthew and the entire Vickery team.
Mr M Packer
The team at Vickery did an excellent job in acting as our agent. From the very beginning they were interested, keen and their attention to detail didn’t dwindle throughout the year it took us to move. They actually sold our property twice due to our chain collapsing right at the last minute before exchange. If you are looking to move and are considering choosing Vickery then look no further. We would 100% recommend them and would like to say a big thank you to Edward and Lewis for supporting and guiding us through the process.
Rachel Lidster
Vickery were the agents for a retirement property that we have just bought for my mother. From the first viewing of the flat, Matthew Bozier couldn't have been more helpful or accommodating. He has kept us informed of progress every step of the way and was extremely helpful in assisting with a couple of matters that arose in the latter part of the purchase transaction. I would even go so far to say that I will miss my regular Thursday update calls with Matthew now that the purchase is complete! Thank you to Vickery and to Matthew in particular for helping to make the whole transaction as smooth as possible. The fact that the purchase was completed in two and a half months speaks for itself. Best experience I have ever had in dealing with an estate agent!
Samantha Livesey
Super friendly and professional team, especially Sarah Morris with whom I arranged a viewing. Very seamless paperwork process. Had a couple of issues to raise after moving in, but the team were quick to contact the landlord and solve the problems. Highly recommend as a tenant. Thanks guys!
Natalia Kaczmarek
Matt Bozier and the whole Vickery team have been absolutely outstanding with the sale of our property and purchase! We would highly recommend Vickery they go above and beyond, are highly professional, and experienced. We have nothing but praise for the whole team, but our special thanks go to Matt !!
Mrs H Walsh
Having dealt with various local agents during our recent house move, I wouldn't recommend any of them except Vickery (Camberley). Especially Matt Bozier who went above and beyond. No issue was too much trouble for Matt; he was a great communicator, tenacious, solutions focused and relentless in ensuring everything progressed within our chain. He pretty much did the job for all the other agents in the chain and we may not be sitting in our new home now if it wasn't for him! We can't thank him enough and would highly recommend Vickery Camberley and will certainly use them again in the future.
Jennifer Langford
Big shout-out to Sarah Morris! Amazing service from an amazing lady who helped me and my partner find our dream house and helped us with our application so quickly and efficiently. We almost missed the chance to have a viewing, but she made it possible and made the entire process as smooth as possible! Couldn't recommend her enough! All the best and regards to everyone at Vickery!
Alexandra Husariu
Edward and his team were exceptional on our sale recently. A big thank you to George for his work with the viewings on the property and for chasing and providing feedback. There were elements of the sale that were challenging but Lewis who was responsible for the post 'agreed sale' process was just brilliant. He kept all parties constantly informed throughout the process and was extremely patient and diligent. I have no doubt that Vickery and Edward's team made the sale happen. I will certainly use Vickery again.
Mr S Walters
My wife and I recently completed the sale of our property using the integrated solution offered by Vickery and Specialist Property Lawyers. There was a large team involved from the start, provided excellent advice on the pricing and sales strategy, organising and leading viewings, supporting us in the final negotiations on the purchase price, procuring the energy certificate, resolving search questions, etc., to ultimately selling the house and the team at Vickery were integral in shepherding the numerous other parties involved in the chain to ensure that we completed everything as quickly as possible. At every step we felt informed and involved where appropriate. There are too many very good people involved to name everyone, but there were also a few standout individuals who were involved in almost every step, these were - Edward Whitaker - team leader, Matt Bozier - able LT when Edward was not around, Vidya Karia - Para-legal and Lorraine Down - Conveyancer. So, would we use Vickery and Specialist Property Lawyers again? A resounding yes.
Phil Coutts
Jordan Richards had my details registered and was proactive in finding me my first flat! I would never have considered the one he showed me, but he told me to view it in person and it was everything I wanted. I had a criteria of what I needed and wanted and it fitted them all. Jordan has been so easy to contact and constantly gives me updates on the process, I am beyond happy with the service and finding me my first home. Move in date is very soon in such a quick time due to Jordan keeping on top of all parties/helping me through it all. Thank you so much Jordan, highly recommend!
Ellie
The Vickery team were all really helpful during our house buying process and were always responsive to our requests and questions. Jordan provided regular updates on the house purchase leading up to exchange and Sophie was always happy and on hand to arrange our viewings and follow up visits that were requested. On the exchange of contracts day there was a lot of activity from others in the chain and lots of requests to us with regards to our sellers and their solicitors, during all this Sarah was really helpful with assisting the process and exchange was successfully completed.
A Campbell
I recently completed on the sale of my house choosing the All in One service. I was very happy with the service from start to finish. Edward Whitaker and George Bainbridge were always very professional and always thoughtful. They kept me well informed of any developments making it as smooth as possible through to completion. I would highly recommend using Vickery Estate Agents.
Geraldine J
Jordan, Sarah, Sophie and the rest of the team have been absolutely fantastic, communicating all the way and doing their best for all parties involved, I cannot speak highly enough of the individuals mentioned, along with the entire Vickery team as a whole. Thanks for all your help!
Homebuild
Ed and George showed me round several executive detached properties in Summer 2024. The houses all seemed good quality and they closely matched my requirements. I put an offer forward on one and Ed expertly handled the negotiation with the vendors such that my offer was accepted. After moving in, I had several questions for the vendors which George kindly put forward on my behalf. I had a good experience with Vickery and I found Ed and George to be very polite, friendly and helpful.
Mr R Applegate
Jordan was my contact and kept in touch with me regularly keeping me informed of progress. He liaised with the other party and kept them on track. He is very professional and well mannered. I am very grateful and appreciative of his service.
Mrs Rea
What a great Estate Agents. Although it has taken about 7 months to exchange, we have finally made it! What was really nice, we had one point of contact the whole way through. Even when there was nothing to report, we still had an email. That communication is imperative and goes a long way and is really appreciated. We requested numerous trips back to the property and were never rushed and allowed to take as much time as we needed. A massive thank you to George for looking after us. Thank you!
Mrs C De La Parrelle
Vickery were the estate agents that I was buying my new home through. They were very helpful throughout, especially ensuring that I was kept updated during the process. I would like to call out Jordan Richards who I found to be very polite and friendly and went above and beyond to chase down outstanding actions by liaising with all parties involved.
Mrs L Clayton
We were extremely pleased that we chose Vickery to sell our house. Edward and Matthew were excellent at communicating with us throughout the entire process. The whole team were always very well informed, professional and positive. George B did a significant percentage of the viewings and was really good at liaising with us. We were selling at a difficult time and Edward was very supportive and an excellent negotiator. We are most grateful for all their help and have a much deeper appreciation of all the hard work that goes on behind the scenes to support vendors. Thank you!
Julie W
I received a very positive experience whilst selling my property. I found all the staff in the Camberley branch to be professional and polite. I dealt mainly with Edward during the sale process of my property, Edward was always on hand to answer any questions I had. Whenever he said he was going to call - he did, which was very reassuring on a weekly basis. After the sale had been agreed I mainly dealt with Evie, who again was very professional and polite. When dealing with solicitors and any other interested parties such as management companies, Evie was able to provide clear and up to date updates as to where we were with the sale process and offered a human understanding side during what can be and was at times a stressful situation. I cannot express how grateful I was to all the staff at Vickery but particularly Edward and Evie overseeing my sale. I would not hesitate to recommend them to anyone buying or selling a property through Vickery.
Mr G Lucas
We bought our first home thanks to Vickery. Huge thank you to Ed, Lewis and George. Ed guided us throughout the process from day one, with regular check-in emails and calls and supported us untill the contracts exchanged. We are not from the UK so we 100% trusted him. Reliable agency, the team is young and energetic (ourselves being in our thirties) which made the process comfortable and enjoyable. The houses we were showed were the best of all agencies we have been in touch with, and we’re so happy and grateful to start this new chapter of our life.
Beatrice Pappada
Sophie Riley of the Fleet office was pleasant and personable when showing us around a couple of properties in Farnborough. During the three times we met her, she was consistently pleasant and not overbearing. She enabled us to view the second property thoroughly without rushing us or pushing. Exactly what we needed in an estate agent.
Andrew Davidge
From start to finish Lewis Careford and Matt Bozier were brilliant. They kept me informed every week until the property was sold. They were highly motivated, professional and cared. They were a breath of fresh air. Well done Vickery. Would highly recommend them.
Mr R Smith
Excellent service from Vickery in Camberley. Edward Whitaker was extremely professional and always courteous, friendly, and responsive. We were kept constantly updated throughout the sale process and could not have had better service from Edward and his team. Highly recommend.
Jacky Stockley
Ollie has been a fantastic agent and representative of Vickery, Lightwater. I have been impressed by the excellent customer service, the efficiency and positive attitude even when dealing with complex queries and arranging viewings around work commitments. I would highly recommend Ollie and the estate agents when searching for a property, many thanks!
Nikita Sharma
I have been dealing with Steve Payne on our purchase. From the first phone call Steve has provided a great standard of service. He's been helpful, honest, and efficient throughout our experience to date. He's kept us updated and done everything he said he would. I would 100% recommend Vickery as an agent based on my experience with Steve.
Helena Platts
The service we received from Toby and his team was excellent from start to finish. He was professional, knowledgeable and very accommodating and kept us updated at every step and went above and beyond to iron out any problems that arose and did all he could to achieve a completion date at the earliest opportunity. We would thoroughly recommend giving them a try.
Mr G Franklin
It has been a pleasure working with Edward Whitaker, George Bainbridge, George, Matt, Lewis and everyone at Vickery Camberley. They made the selling of my house seamless and stress free. The whole process was so smooth, and I was kept updated at all times. I cannot fault the service I received and would highly recommend Edward and his team at Vickery Camberley. A very big thank you to you all.
Anne
I thought buying a new build property would be stressful, but Steve and Scott from the Land & New Homes team, have done a great job providing regular updates and answering all my questions promptly. Nothing has been too much trouble. Would highly recommend.
Mr M Payne
Polite, knowledgeable, punctual, efficient! I could go on and on, in a word fantastic team. A special mention for Oliver Dyne who is an example of what an estate agent should be.
Peter Leighton
It was a joy to deal with Vickery Estate Agents ( Land & New Homes), the team were Steve Payne and Scott Molloy. They were professional, courteous, and friendly which made the purchase of my flat in Deepcut a pleasurable experience. Their knowledge and expertise were very useful which made the process so much clearer and easier.
Carmelo Farruggio
Sarah was a pleasure to work with during the letting process of our property keeping us informed at all times and working hard to secure tenants. Nothing was too much trouble for her. A very professional team and we would highly recommend Vickery Estate Agents.
Beverley Archer
I met with Toby Williams from Vickery today and he was remarkably professional and dignified. It is no surprise our meeting was also fruitful as I secured a property before I arrived home. I could not be more pleased by Toby and the team at West End office. You have my thanks, please keep up the good work!!!
George Akaniro
From day one when we signed up, Vickery had people in mind to view the house and within a day of going on the market we had our first viewings. We were contacted to arrange times and kept abreast of all the reviews from the prospective buyers, we had an offer within the week and accepted this offer. Vickery kept us in touch with the solicitors and gave regular updates throughout the process through to completion and have given excellent service throughout this always stressful process and took that stress away.
Mr N Coleman
We had an absolutely wonderful experience working with Sarah Morris from Vickery. From the very beginning, she was incredibly helpful, attentive, and professional. Her expertise and knowledge made the entire process of renting our beautiful new home smooth and stress free. Sarah went above and beyond to understand our needs and preferences, ensuring we found the perfect house. She was always available to answer our questions and provide valuable insights, making us feel confident and well supported every step of the way. We are so pleased with the exceptional service we received and couldn't be happier with our new home. We highly recommend Sarah Morris and Vickery & Company to anyone looking for a reliable and dedicated estate agent. Thank you.
Marius
Toby has performed magnificently. From initial marketing, to connecting with eventual buyer, his negotiating skills were evident. Once a buyer was found he kept us constantly updated. The use of Vickery in-house legal services, Specialist Property Lawyers, was amazing. Everything was seamless. I would highly recommend their services.
Mr T McLaughlin
From initial contact to completion the service was first class, completely joined up and coordinated. If you want peace of mind, this is the company to choose. They followed through on promises, their communication was excellent, especially Toby, and the whole process was not at all stressful. I would highly recommend Vickery Estate Agents.
Mrs Kennedy
We received great service from Vickery in West End, especially from Toby who guided us right through the process. Toby always kept us up to speed with all the moving bits and went out of his way to accommodate our requests. Thank you Toby and the team at Vickery!
Mr L Louw
Really impressive bunch at Vickery Lightwater. I just bought my first home with them, and Richard, Toby and Ollie couldn’t have been more helpful. Regular phone calls to keep me updated and happy to answer any questions I had. I hope to not move from my new home any time soon, but when I do, I will be going to Vickery Lightwater to sell it. Thanks for all your help!
SC
We chose Vickery to sell my late parents’ property in late November 2023. I was very pleased indeed with the quality of service we received from the Camberley manager, Edward Whitaker and the team throughout the 6 month process. The professionalism was excellent and never wavered. Communication from Edward and his colleagues was always prompt, courteous, regular, helpful, relevant, friendly, and efficient. The competence of Edward and his team was impressive from start to finish, through the ups and downs of the process. They really know the housing market well and have so much experience. I was grateful for the helpful advice. I felt sure throughout that I had made the right choice of estate agency and am very grateful indeed to Edward and his colleagues.
CL
A year on the market and three different estate agents before we found Vickery, but we finally got it sold thanks to Matt! Weekly communication and no false promises. Within a month of being on the market we had an offer and then it was plain sailing from there. We can't thank Matt at Vickery enough for getting it done. Though we are moving out of Surrey I will still highly recommend to friends and family. A heartfelt thank you.
Rachel Sullivan
Sarah was professional and courteous, and put us at ease instantly with her friendly manner. She answered any questions we had and gave us time and space to inspect the property, not rushing us at any stage. She made the viewing completely stress free, likewise with the next steps in the moving in process. A pleasure to deal with.
Mr P McGreal
Vickery have been instrumental in helping me market and sell my flat. Funny enough, I had viewed and purchased this flat through them six years ago, and it was my first proper home after moving out. After such a positive experience last time, I thought they would be more than ideal to help me in my next move – and I was not disappointed. A big thanks to the professionalism of Jordan Richards and Sarah Morris, both of whom made the experience a pleasure. They really went above and beyond to look after me and communicate strongly throughout the whole process. Also, a big thanks to Joe, Ruben and George who all helped with viewings and arrangements throughout the process. I would recommend Vickery to anyone looking to buy or sell their home. The team are caring, considerate and highly professional – you won’t be disappointed.
Mr J Carver
We were very happy with the service we had from Vickery when selling our property in Frimley. Edward was proactive in his approach from the offset, which was key, during a difficult market, to us getting a fair price for our home. The rest of the team including Lewis and Joe were equally as helpful throughout. Thanks to all at Vickery for helping us move on to the next phase of our life.
Mr G Dallamore
Sarah Morris helped me with my paperwork and understanding how my tenancy worked. She was prompt with her replies and didn’t complicate anything, making for a smooth transition into my first home. Sarah was polite when I visited the office and made me feel welcome. She was excited for me and remembered details about me throughout our engagement. Collecting the keys was nerve wracking for me but Sarah made me feel comfortable and positive. Thanks, Sarah, for great customer service.
Amber
My parents recently sold through Vickery, and it was an amazing experience from start to finish. My parents were purchasing a probate property which took 10 months to complete on and during that time they lost two buyers. Each time the team quickly found another buyer within a week, and it was third time lucky when they finally completed. Special thanks to Richard and Lewis who kept us informed throughout the whole process and ensured a smooth completion!
Shirley Harvey
Incredible customer service - Perfect! From start to finish George and Jordan from the Fleet office were amazing - they were both incredibly efficient and nothing was too much trouble, I can honestly say it's the BEST experience I have ever had in purchasing a house - highly recommend and well done guys - You were both amazing - thank you!
Tiffany
I had an excellent experience of dealing with Vickery Estate Agents in Camberley. Right from the viewings till the completion – the customer services provided by them have been of a high standard. In particular, I received amazing support from Edward Whitaker in managing the purchase process. Edward’s communication has been excellent; and he has been extremely proactive in liaising with all parties involved, getting things moving, and providing regular updates on the developments. He has been open, attentive, and helpful in all matters. Best thing I liked about Edward is that he put his 100%+ in taking it to the finish line and I truly appreciate it.
Abdur Raheem
In our case, we were on the buying side but we were lucky enough to meet and get to know Edward Whitaker at Vickery as he was representing the selling side. Edward was engaged from the very start of the process after we had put in our offer and, whilst jealously representing his clients' best interests (as he should), he also went out of his way to try to ensure that things were moving forward and that both side's legal counsel kept their eye on the ball. The process threw up some difficulties, but Edward worked tirelessly with both sides to facilitate open and clear communications and came up with great ideas to give the process every chance to proceed to an exchange. Alas, on this occasion, it was not to be but, as I said to Edward on our last call, it was not for lack of trying on his part and he would have earned his commission if the deal had gone through. He was always available, always professional, and always respected the constraints that we had as well as explaining the position of his clients. He is a credit to his profession when certainly not all are.
Mr A Krchin
I have been dealing with Vickery lettings for 20 years and am always delighted by the team's level of service. I have known Chris for a long time but Bridget even longer. When I think of the number of business communications we have had, it runs into hundreds of occasions. I cannot think of one event where I have felt disappointed with the response. Bridget from the start appeared an excellent representative of the company and her speed of response and humour are just two winning characteristics of too many to mention.
Mr Smith
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Camberley: 01276 22088

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Vickery & Company is a limited company registered in England.
Registered number: 2422724.
Registered office: 75/79 Park Street, Camberley, Surrey GU15 3PE
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