“The staff went over the top in terms of what they did for us, they really couldn't have done any more. They were proactive in lots of areas, some of which it probably wasn't up to them to deal with.”

“I am writing to you in praise of the staff at your West End Office who have been an invaluable help. They went out of their way to chase all parties along the “chain” and resolve numerous issues. We were also very keen to move before a deadline to get our child into the local school. The staff did everything in their power to problem solve and negotiate with all parties along the chain in order for us to exchange within the time limits. It is rare that someone can take such a personal and dedicated interest that went beyond what is normally expected.”

“We are writing to let you know what a positive experience we had when we sold our house through your West End branch. In particular, we were impressed with the helpful and courteous approach at all stages of the sale. We found that all the staff at the branch were consistently attentive and responsive – for example, leaving a clear and informative phone/e-mail message when necessary – a fact very much appreciated when house sale and purchase had to be fitted around our own very busy work schedules.”

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