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“Dear Stephen,

I just wanted to take this opportunity to say a massive thank you for all that you have done for us over the past months to ensure the purchase of our new home.

Without the help of both you and your colleagues Robert and Richard our purchase not to mention our sale would have fallen through. As you know we did not receive the best service from our estate agents…and from dealing with them can understand why estate agents get such a bad press. However if we ere ever to sell again there would be no hesitation in which estate agent we would choose – Vickery!

You gave us excellent customer service and were willing to deal with any problem tht arose…and you ensured that you updated us with every bit of progress, good or bad.

We cannot thank you enough for all that you have done for us…”

February 2010

“Dear Richard, Rob and Stephen,

It was a pleasure to drop by last weekend to say hello and deliver some ‘Christmas Cheer’.

It seems an eternity since we first met in August when we viewed our first house, who would have thought the road we embarked upon at that time, would have been so bumpy.

Ordinarily it would take service beyond expectation for me to endorse a company, however, in Vickery’s case, I have absolutely no hesitation whatsoever in recommending your company to future clients. Through the highs and lows, you all stuck with it, something you should all be hugely proud of. Over the months during our sale and purchase we have seen some pretty shabby examples of Estate Agents, vendors and buyers, however Vickery rose above them all (by miles).

People say moving home is one of the most stressful times in ones life, that is certainly true in this case, but if it was not for the professionalism, determination and at times calming influence, I am sure we would have thrown in the towel, raised the white flat and surrendered.

We have all experienced poor service industry standards, Vickery and you guys are a real exception, what a shame others don’t follow your example.

We cannot thank you enough for sticking with it and for all your help and support.”

January 2010

“Dear Richard,

I wanted to take this opportunity to thank you personally and your team for all your effort and hard work with regard to the sale of my property.

Your communication was outstanding, your persistence professionalism and knowledge incredibly helpful.

Thank you, we appreciate everything you have done to get this through.

I shall recommend you and use Vickery again when required.”

December 2009

“I have already telephoned but thought I would send a letter too to thank you and your staff for a great move, the transition from viewing the house to moving in on 23rd October 2009 was very smooth and professional thanks to you guys.

Many thanks”

November 2009

“It has been a pleasure to have dealt with Richard Carter, Manager of your Farnborough office, and his colleagues.

He has shown much tact and determination in the sale of both properties, not only in a difficult market but also the difficulty situation arising from my brother’s departure to a nursing home. He has been a real asset to Vickery as an Estate Agent.”

August 2009

“Mrs McKinnon and I would like to thank you and your team for arranging the sale, at a very acceptable price, of the property on behalf of my mother.

You gave us excellent service, communication over the 3 month period was without fault and your hard working team handled many viewings competently and were always courteous, respectful and willing to pursue all avenues.

Thank you again for a job well done, we wish you continued success in managing what is a very helpful and well organised business.”

June 2009

“To all the guys at Farnborough.

I just wanted to say a big thank you for all you did to sell my flat in Farnborough.

From the valuation through to the completion today you have done exactly what you said you would. Richard valued my flat at a good price and it achieved the price I wanted. Conor was a pleasure to deal with both on the telephone and when he showed potential clients around. As you know I had three offers in all and Richard was very good with his advice about them. Stephen is the quickest person at answering the phone I have ever met and always sounded so happy.

I’m not the easiest person to please and being in a customer based business myself I have extremely high standards, I cannot honestly fault any of you that I have had the pleasure of dealing with.

Keep it up you guys you’re a really fantastic team and one I’m sure anyone would find hard to beat.

I will not hesitate to come back to you should I ever sell or buy again.”

June 2009

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